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Customer Service Basics: Improve your Service now

The basic golden rules to kickstart your service

Topics
Business
Customer Support Skills

Customer Service Basics: Improve your Service now

InstructorJim Starling

Duration53m

Students11K

Rating4.6 (3,083)

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More Related Topics

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Comidoc Analysis

Service Fundamentals and Conflict Resolution

Strengths

Clear Instructional Delivery

The instructor delivers well-spaced, concise videos that are easy to follow and understand.

Actionable Service Frameworks

Lessons include practical application elements such as handling complaints and identifying 'Moments of Truth'.

Limitations

Limited Depth for Veterans

The introductory nature of the material may result in significant knowledge overlap for those with extensive industry experience.

Narrow Business Focus

The curriculum may feel overly business-oriented for certain learners.

Best suited to

New business owners
Entry-level service professionals
Managers seeking foundational principles

Less suited to

Experienced customer support specialists
Learners seeking deep technical management systems

Comidoc Score

6.8/10

Worth considering

Beginner-friendly

Comidoc verdict

Instruction follows a path from understanding service outcomes to practical conflict resolution, specifically focusing on handling complaints and leveraging 'Moments of Truth'. The lessons are structured around core principles supported by practical exercises and a final quiz.

The primary value lies in accessibility; the videos are clear, concise, and easy to follow. However, because the scope is foundational, the material may lack novelty for professionals with extensive industry experience.

This instruction is best suited for business owners or new professionals looking to establish a consistent service mindset through digestible video lessons.

Score breakdown

Curriculum depth: 7.3
Applied learning: 7.3
Clarity & experience: 8.0
Currency & reliability: 5.0
Audience fit: 5.0

While targeting business owners and managers, some signals suggest the content may feel too business-oriented for all learners.