Learn essential soft skills for customer service, support, communication, conflict resolution, and client success.
InstructorSamara WentenInstruction includes practical communication and problem-solving methods that can be applied to real-world customer interactions and email responses.
Editorial course preview
These 2 complementary views highlight concrete, legible examples from the course presentation.
A solid blue background featuring the words CUSTOMER SERVICE in large white capital letters above the phrase SOFT SKILLS FUNDAMENTALS
A woman with shoulder-length brown hair wearing a purple top stands against a plain gray background, with the name Samara Wenten in the lower left.
Free
Free
Free
The course utilizes quizzes and practice tasks to reinforce learning regarding customer behaviors and industry expertise.
The content is often described as too basic or short, focusing on high-level descriptions rather than deep professional training.
Some instruction focuses on personal workspace preparation, and one signal highlights an example regarding gender bias in difficult customer scenarios. This signal predates the displayed course update; the update may have addressed it, but the update label does not prove that it was corrected.
Intended for beginners, though some signals suggest the content may be too basic even for those entering the workforce and lacks depth for experienced staff.