You'll learn diagnosis and resolution techniques for tense, sensitive conflicts with upset clients and customers

Conflict Resolution and De-Escalation for Upset Customers

Name: Interpersonal Conflict Resolution meets Generative AI Automation
Rating: 6.5

InstructorVasco Patrício

Duration10h 19m

Students31.6K

Rating4.5 (8,786)

Interpersonal Conflict Resolution meets Generative AI Automation

Strengths

Interactive Skill Practice

The curriculum includes various interactive formats such as role plays, simulators (Labs), and hands-on exercises to practice specific conflict scenarios.

Best suited to

Customer success professionals
Client relations managers
Learners seeking self-care strategies for high-sress roles

Less suited to

Those seeking purely traditional soft-skills training
Learners who prefer highly realistic simulation environments

Editorial course preview

What the public course preview actually shows

These 3 complementary views highlight concrete, legible examples from the course presentation.

A man in a white shirt speaks to the camera with text overlay reading 'MODULE #1 THE DIAGNOSTIC' against a background featuring framed art and a lamp. — Preview 1 of 3
The presenter introduces the first module of the course, titled 'The Diagnostic,' setting the stage for learning how to assess customer situations effectively.

A man in a white shirt gestures with his right hand while speaking to the camera, with framed art and a lamp in the background. — Preview 2 of 3
The instructor demonstrates communication techniques by gesturing with his hands while explaining conflict resolution strategies directly to the viewer.

A man in a white shirt speaks to the camera while holding up two fingers on his right hand, with framed art and a lamp in the background. — Preview 3 of 3
The instructor gestures with two fingers raised on his right hand while speaking directly to the audience about conflict resolution strategies.

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Conflict Resolution and De-Escalation for Upset Customers