Soft Skills Training | Social Skills | Business Etiquette | Business English | Customer Service Training
InstructorViktoriya KurganskaThe inclusion of role-play exercises helps bridge the gap between theory and real-world customer interactions.
Editorial course preview
These 4 complementary views highlight concrete, legible examples from the course presentation.
An instructor presents key learning outcomes for business communication, including building rapport, using active listening skills, and managing customer expectations.
An instructor presents key foundational topics for business communication, specifically highlighting the value of customer service and understanding customers' expectations.
An instructor presents a course overview slide detailing the included materials: video lectures, real-world examples, and quizzes.
Viktoriya Maya, CEO of CustomersFirst Academy, introduces the course on business communication skills for handling clients and customers.
Free
Free
A variety of downloadable templates, including email scripts and survey questions, support immediate professional application.
The reliance on very short video segments can lead to an overwhelming experience and excessive navigation between files. Some of these signals predated the displayed update, so while the update may have addressed this, it does not prove a correction.
Some sections may feel like basic cliches or lack the specific verbal guidance required for complex communication.
The curriculum aligns well with the needs of customer-facing professionals, though it may be too basic for project management roles.