Business Communication Skills: Handling Clients & Customers
Soft Skills Training | Social Skills | Business Etiquette | Business English | Customer Service Training
4.56 (12302 reviews)
32 953
students
3 hours
content
Oct 2024
last update
$64.99
regular price
What you will learn
Provide excellent customer service to ensure customer satisfaction, loyalty, and repeat business.
Exceed customer expectations by creating memorable customer service experiences.
Build rapport with customers to create a relationship of trust.
Manage challenging customers through difficult situations.
Use active listening techniques to understand customer needs.
Manage customer expectations by setting realistic expectations.
Improve your soft skills and advance your career .
And more!
Course Gallery
Loading charts...
Comidoc Review
Our Verdict
This 3-hour course on Business Communication Skills provides practical insights into handling clients and customers while making a compelling case for the importance of excellent communication in customer service. Ideal for both newcomers and seasoned professionals, it helps learners evaluate their skills and adopt techniques tailored to a diverse clientele. While certain aspects may benefit from improvement, such as expanded upon strategies and more accessible language options, this course offers valuable insights that can improve user-client interactions.
What We Liked
- The course offers valuable insights into handling different types of customers, particularly those without technical knowledge.
- It emphasizes the significant impact of customer service on a company's reputation and success.
- Real-life examples used in the course help to illustrate various concepts, making them easier to understand.
- Learners will appreciate the opportunity to improve and evaluate their existing customer service skills.
Potential Drawbacks
- The content could benefit from more detailed strategies for implementing suggested techniques.
- Some redundancy in the material may disengage learners who are already familiar with certain concepts.
- For non-native English speakers, course accessibility may be an issue due to the language and reading requirements.
- Assessments should be revised as some quiz questions do not align properly with the provided answers.
4787816
udemy ID
18/07/2022
course created date
22/07/2022
course indexed date
Bot
course submited by