Customer service skills, customer support, customer experience training: Loyal clients with WORLD-CLASS customer service
InstructorAlex Genadinik
Free
Free
Instruction covers essential emotional intelligence concepts, including the distinction between cognitive and emotional empathy, alongside active listening techniques.
The curriculum includes practical guidance on using modern resources like custom GPTs and Google Forms for feedback collection.
Editorial course preview
These 4 complementary views highlight concrete, legible examples from the course presentation.
An instructor discusses business benefits, accompanied by text overlays highlighting loyalty, more revenue, and referrals as key outcomes.
An instructor explains that the training is specifically designed for customer service agents, highlighting the target audience.
An instructor discusses the course content while text overlays identify customer service agents and business owners as key audiences.
An instructor discusses the practical application of scripts and templates for customer service interactions.
Learner signals suggest a heavy emphasis on in-person or phone interactions, with fewer practical examples for email or live chat scenarios. One signal from before the displayed update suggests the content may lack realism for certain professional contexts; however, the update label does not prove this has been corrected.
Relevance varies depending on whether the learner is an entrepreneur or a service agent.