Customer Service, Customer Support, And Customer Experience
Customer service skills, customer support, customer experience training: Loyal clients with WORLD-CLASS customer service
4.59 (8877 reviews)
44 788
students
5 hours
content
Jan 2025
last update
$79.99
regular price
What you will learn
#1 BEST customer service course on Udemy. Delight clients, make them feel special, and create customer loyalty
Build super-fans who buy more, and recommend your business to friends
Make MORE REVENUE from repeat customers and referrals
Turn even angry clients into loyal, long-term clients through amazing customer service
Engage your customers in a better way
Make customers love you
Social media for customer service
WORLD-CLASS student support: I answer 99% of student questions within 24 hours
PERSONALIZED HELP from the instructor: Join OFFICE HOURS Zoom call with the instructor and students to ask questions directly
Use empathy, emotional intelligence, and compassion in your customer service
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Our Verdict
Customer Service, Customer Support, And Customer Experience is a solid course offering an extensive overview of customer-facing skills. The course excels at delivering actionable strategies to create loyal customers who become repeat buyers and brand advocates. However, improvements can be made in certain areas such as a more targeted focus and enhanced engagement from the instructor's delivery for those with shorter attention spans. Moreover, aspiring customer service representatives will particularly benefit from this training when seeking a second career.
What We Liked
- Comprehensive coverage of customer service, support, and experience
- Actionable strategies for building customer loyalty and creating super-fans
- Real-world examples & software demonstrations to enhance learning
- Personalized help from the instructor during Office Hours Zoom calls
Potential Drawbacks
- Some content could be more in-depth, especially on systems training
- Search functionality can be improved for finding specific topics
- Voice of the instructor may seem mundane and unengaging to some learners
- Occasionally veers into related but less essential areas like Google and surveys
704144
udemy ID
22/12/2015
course created date
09/03/2021
course indexed date
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