Customer Service Fundamentals: Putting People First
Customer Care | Listening | Great Customer Service | Concern for Others | Company Culture | Engaging People | Responding
4.63 (1289 reviews)
22 136
students
3 hours
content
Apr 2025
last update
$15.99
regular price
What you will learn
Appreciate the true value of positive customer service at every level of an industry
Understand the practices, principles and "rules" of great customer services
Deliver outstanding customer service throughout your career
Manage and deal with both positive and negative feedback experiences
Evaluate yourself and your business to determine the key wins required to deliver the customer service possible
Implement effective communication strategies to resolve customer issues and improve customer satisfaction.
Foster positive customer relationships through active listening and empathy.
Utilize conflict resolution techniques to deescalate difficult customer situations.
Implement customer feedback to continuously improve service delivery.
Identify and prioritize customer needs to deliver personalized service experiences.
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178650
udemy ID
07/03/2014
course created date
22/11/2019
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