Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!
InstructorProf. Paul Cline, Ed.D
Editorial course preview
These 3 complementary views highlight concrete, legible examples from the course presentation.
A speaker presents a list of course benefits on a blue background, highlighting financial gains from better customer service, advertising savings, and faster problem resolution.
This slide outlines the instructor's professional background, highlighting qualifications such as a doctorate, corporate leadership roles, and extensive training.
The video features an instructor speaking alongside a graphic that identifies the course's intended audience as business owners, managers, sales people, and employees.
The curriculum incorporates specific service frameworks, including the 5 Tenets of TQM and the LEAP framework.
Instruction covers handling difficult customers and specific telephone-based service interactions.
Learner signals suggest a lack of specific best practices, benchmarks, or exact examples to supplement the theoretical ideals.
Some signals indicate that the visual aids used throughout the lessons are very basic.
The curriculum aligns with the target audience of business owners and clerks, though it may lack depth for more senior roles.