The Complete Customer Success Manager Course [2025]
Customer Success | Retention Strategies | Metrics | CSM Tools & Frameworks
3.88 (8 reviews)
![The Complete Customer Success Manager Course [2025]](https://thumbs.comidoc.net/750/webp/6591333_d725_2.webp)
556
students
7.5 hours
content
Jun 2025
last update
$19.99
regular price
What you will learn
CSM Fundamentals: Learn the role and impact of a Customer Success Manager, and how this function supports customer outcomes and business growth.
Core Competencies: Build critical skills across both technical tools and interpersonal communication—essential for any client-facing role.
Retention & Engagement: Explore scalable strategies to reduce churn, foster loyalty, and implement practical vendor-lock techniques.
Success Metrics: Gain fluency in key indicators like Net Promoter Score (NPS) and churn rate—and learn how to interpret them to drive action.
Frameworks for Delivery: Master a structured, repeatable approach across onboarding, adoption, expansion, and renewal.
Course Gallery
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6591333
udemy ID
30/04/2025
course created date
08/05/2025
course indexed date
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