Customer Success | How to Listen to Today's Customers

Creating a Winning Social Strategy

4.33 (3739 reviews)

Udemy

platform

English

language

Operations

What you will learn

The objective of this course is to help participants better understand why companies must listen to their customers by using social media.

Upon course completion, participants will have the knowledge and tools needed to improve their ability to create a winning social media strategy.

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Comidoc Review

Our Verdict

Customer Success: How to Listen to Today's Customers – Creating a Winning Social Strategy offers valuable insights into the power of social media for understanding customers and crafting effective, responsive strategies. The course features real-life examples that demonstrate successful approaches. However, the content could be enhanced with an exploration of newer platforms, specific tools for strategy implementation and a deeper dive into overcoming common hurdles faced by companies adopting these strategies.

What We Liked

Comprehensive exploration of social media's role in understanding customer needs
Actionable insights and strategies for creating a winning social strategy
Real-world examples and case studies highlight effective listening techniques
Instructor effectively conveys the importance of adapting to changing consumer behavior

Potential Drawbacks

Content could benefit from updates; newer social media platforms and trends are not discussed
Lack of specific tools and practical applications for strategy development
Occasional overuse of the term 'proactive' may cause confusion about response timing
Limited focus on addressing challenges or obstacles companies face when implementing strategies