Customer Success | How to Exceed Your Customers Expectations
Create More Real Value Every Day
4.57 (5391 reviews)
13 542
students
1 hour
content
Sep 2024
last update
$16.99
regular price
What you will learn
The objective of this course is to help you better understand how to exceed customers expectations by creating more value every day.
Upon course completion, participants will have the knowledge and tools needed to begin to see their current and future customers in an entirely new light.
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Our Verdict
This Customer Success course offers valuable insights into the customer psychology of valuing experiences over monetary aspects. While it does lean heavily on lectures with less interactive engagement, it compensates through compelling case studies and thought-provoking formulas to understand your customers better. Keep in mind that applying these concepts might require some adaptation depending on the specific nature of your business.
What We Liked
- The course provides a comprehensive understanding of creating value for customers through innovative research and case studies.
- It emphasizes the importance of customer psychology and how much they appreciate the value of the product beyond monetary terms.
- The content is educational, insightful, and precise in teaching how to exceed customer expectations.
- Participants will learn how to listen attentively to customers, understand their needs, and improve services based on those needs.
Potential Drawbacks
- The presentation lacks interaction, making it slightly monotonous with a lecture-based approach throughout.
- Some participants may find the narration a bit satirical at times, rather than elevating or assisting in reinforcing the content.
- Certain concepts might be challenging for specific businesses to apply directly, especially those outside of typical consumer markets.
- The course could provide more practical tactics and methods for exceeding customer expectations beyond just listening and observing.
Related Topics
120978
udemy ID
16/11/2013
course created date
25/09/2020
course indexed date
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