Customer Success | How to Exceed Your Customers Expectations

Create More Real Value Every Day

4.56 (5467 reviews)

Udemy

platform

English

language

Operations

What you will learn

The objective of this course is to help you better understand how to exceed customers expectations by creating more value every day.

Upon course completion, participants will have the knowledge and tools needed to begin to see their current and future customers in an entirely new light.

Course Gallery

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Comidoc Review

Our Verdict

This Customer Success course offers valuable insights into the customer psychology of valuing experiences over monetary aspects. While it does lean heavily on lectures with less interactive engagement, it compensates through compelling case studies and thought-provoking formulas to understand your customers better. Keep in mind that applying these concepts might require some adaptation depending on the specific nature of your business.

What We Liked

The course provides a comprehensive understanding of creating value for customers through innovative research and case studies.
It emphasizes the importance of customer psychology and how much they appreciate the value of the product beyond monetary terms.
The content is educational, insightful, and precise in teaching how to exceed customer expectations.
Participants will learn how to listen attentively to customers, understand their needs, and improve services based on those needs.

Potential Drawbacks

The presentation lacks interaction, making it slightly monotonous with a lecture-based approach throughout.
Some participants may find the narration a bit satirical at times, rather than elevating or assisting in reinforcing the content.
Certain concepts might be challenging for specific businesses to apply directly, especially those outside of typical consumer markets.
The course could provide more practical tactics and methods for exceeding customer expectations beyond just listening and observing.