ISO/IEC 20000-1:2018: Service Management System Essentials
Learn the principles, implementation, and certification process of ISO/IEC 20000-1:2018 for effective service management
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students
3 hours
content
May 2025
last update
$44.99
regular price
What you will learn
Understand the fundamentals and importance of ISO/IEC 20000-1:2018 in service management.
Explore the key requirements, processes, and principles of a service management system (SMS).
Learn how to design, implement, and improve IT services using ISO/IEC 20000-1:2018.
Discover the certification process and best practices for maintaining compliance.
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6599241
udemy ID
05/05/2025
course created date
14/06/2025
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