Understand the requirements for a service management system according to ISO/IEC 20000-1
InstructorCristian Vlad Lupa, rigcert.educationThe curriculum provides a structured walkthrough of the ISO/IEC 20000-1:2018 standard, covering essential sections from leadership and planning to operation and performance evaluation.
Learners have noted the course is easy to follow and provides a helpful high-level understanding of the standard's requirements.
Editorial course preview
These 4 complementary views highlight concrete, legible examples from the course presentation.
The image displays a laptop showing a personalized welcome message alongside a text box identifying the course subject as the requirements of ISO/IEC 20000-1:2018 International Standard for Service Management Systems.
An infographic illustrating the concept of providing services, featuring a central icon of office buildings linked to surrounding symbols representing tools, mobile devices, communication, and technical operations.
This graphic illustrates the professional applicability of service management knowledge by connecting three career paths: Consultant, Auditor, and Service Management Professional.
This image displays a sample digital certificate card for a Service Management Professional, showing the layout with name, ID, and expiration details.
This signal predates the displayed course update; the update may have addressed it, but the update label does not prove that it was corrected. One review suggests the delivery is primarily lecture-based, with a tendency to read directly from slides without high engagement.
One signal from a review created before the displayed update suggests the delivery is primarily lecture-based, with a tendency to read directly from slides without high engagement; note that the update label does not prove this has been corrected.
The curriculum aligns well with the needs of service management professionals and auditors studying the ISO standard.