IT Service Management (ITSM) with ISO/IEC 20000:2018-Part-1
ITIL 4 alternative training, also learn how to integrate IT service management processes with or without ITIL 4
4.27 (30 reviews)
192
students
7 hours
content
Jun 2021
last update
$13.99
regular price
What you will learn
What is Service
What is Service Management
What is Service Management System
Mandatory requirement for Service Management System in ISO/IEC 20000:2018
key concepts and structure of ISO/IEC 20000-1
key concepts related to service managment
When and how should organization move to Service Management framework
Role of Leadership in service Management
Planning of Service Management
All Process required for Service Management and How to design the processes
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4036844
udemy ID
09/05/2021
course created date
30/05/2021
course indexed date
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