IT Service Management (ITSM) with ISO/IEC 20000:2018-Part-1

It seems you've provided a comprehensive overview of the ISO/IEC 20000-1:2018 standard for information technology service management (ITSM) and the roles and clauses it encompasses. You've also highlighted the intended audience for this training, emphasizing that understanding and applying this standard is crucial for various IT roles and stakeholders.

To ensure clarity and effectiveness in your communication, here are a few suggestions:

1. Structure and Organization: Your outline of the ISO/IEC 20000-1:2018 clauses is well-structured. You may want to ensure that each clause is clearly delineated and possibly numbered for easy reference.

2. Definitions: For terms like "Known Error," "Problem," "Procedure," etc., you might consider providing brief definitions within the context of ITSM to avoid confusion for learners who are new to the standard.

3. Language and Clarity: While your explanation is clear, for non-native English speakers or those unfamiliar with the terminology, it's beneficial to use plain language and define any jargon upon first usage.

4. Teaching Style: You mention checking your pronunciation, grammar, and teaching style before joining. This is excellent advice. A consistent and engaging teaching style can greatly enhance the learning experience.

5. Training Material: You've mentioned that the full presentation deck is attached with this training. Ensuring that this material is well-organized, visually clear, and supports the content you're presenting will be helpful for learners.

6. Cost Comparison: You've noted that the document alone costs $200 USD on Amazon. This comparison can help potential learners understand the value of your training, especially if it includes more than just the document.

7. Audience Engagement: Encourage interaction and questions from the audience to ensure they are actively engaged in the learning process. This can be facilitated through interactive sessions or platforms that allow for real-time engagement.

8. Compliance with Training Standards: If you're offering training on ISO/IEC 20000-1:2018, ensure that your training program itself follows best practices outlined in the standard, including a clear scope, effective communication, and an emphasis on continual improvement.

9. Quality Assurance: Lastly, it's important to assure the quality of the training you provide. This includes verifying the accuracy of the content, ensuring that the material is up-to-date with the latest standard revisions, and possibly obtaining certification or accreditation for your training program.

By considering these points, you can enhance the effectiveness and reach of your ITSM training based on ISO/IEC 20000-1:2018. It's clear that you have a thorough understanding of the standard and its application, which is an excellent foundation for a successful training program.