Implement ISO 20000-1:2018 Step By Step With Templates
Master ISO 20000-1:2018 Implementation Using Practical Templates
4.68 (17 reviews)
1 185
students
3 hours
content
Jul 2024
last update
$19.99
regular price
What you will learn
Understand ISO 20000 standards and their application in IT service management.
Create an effective Service Management System (SMS) policy aligned with organizational goals.
Implement and maintain key SMS processes like incident, change, and problem management.
Ensure compliance with regulatory requirements and industry standards within the SMS framework.
Improve service quality and customer satisfaction through effective service management practices.
Define clear roles and responsibilities for structured and efficient SMS implementation.
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6042434
udemy ID
25/06/2024
course created date
01/07/2024
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