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Course topic

  1. Topics
  2. Business
  3. Satisfaction & Metrics

Satisfaction & Metrics

Also indexed asCSAT · Customer Metrics · Satisfaction Scores

Learn essential customer satisfaction (CSAT) metrics, measurement techniques, and feedback analysis.

Courses indexed
6
Live offers
0
Free & coupon courses onlyChange view
CCO: Директор по клиентскому опыту, CX и Customer Care [RU]
Instructor PapaHR ★ 150K students • 530 Courses: HR, HRMS, HRBP, CIPD, AI, Analytics, Talent, Claude, HRCI, SHRM, PHRi, Total Rewards, HRIS
PapaHR ★ 150K students • 530 Courses: HR, HRMS, HRBP, CIPD, AI, Analytics, Talent, Claude, HRCI, SHRM, PHRi, Total Rewards, HRIS
1 course
Russian
CCO: Директор по клиентскому опыту, CX и Customer Care [RU]

CCO: Директор по клиентскому опыту, CX и Customer Care [RU]

(4.40 with 5 reviews)
2.8K
students
4.5 hours
content
Jun 2026
updated
$17.99
Chief Customer Officer (CCO): CX & Customer Success [EN]
Instructor PapaHR ★ 150K students • 530 Courses: HR, HRMS, HRBP, CIPD, AI, Analytics, Talent, Claude, HRCI, SHRM, PHRi, Total Rewards, HRIS
PapaHR ★ 150K students • 530 Courses: HR, HRMS, HRBP, CIPD, AI, Analytics, Talent, Claude, HRCI, SHRM, PHRi, Total Rewards, HRIS
1 course
English
Chief Customer Officer (CCO): CX & Customer Success [EN]

Chief Customer Officer (CCO): CX & Customer Success [EN]

(4.33 with 77 reviews)
6.8K
students
3.0 hours
content
Jun 2026
updated
$14.99
Métricas de CX - Pesquisas de Satisfação e Recomendação
Instructor Patrícia Godoy Vicente
Patrícia Godoy Vicente
1 course
Portuguese
Métricas de CX - Pesquisas de Satisfação e Recomendação

Métricas de CX - Pesquisas de Satisfação e Recomendação

(4.53 with 45 reviews)
94
students
55 minutes
content
Dec 2023
updated
$14.99
Metas e indicadores para equipes e funcionários
Instructor Floriano Ferreira Junior
Floriano Ferreira Junior
1 course
Portuguese
Metas e indicadores para equipes e funcionários

Metas e indicadores para equipes e funcionários

(4.11 with 63 reviews)
189
students
38 minutes
content
Jun 2019
updated
$14.99
Customer Experience: Build Customer Loyalty
Instructor Expert Academy
Expert Academy
1 course
English
Customer Experience: Build Customer Loyalty

Customer Experience: Build Customer Loyalty

(4.45 with 146 reviews)
9.9K
students
47 minutes
content
May 2026
updated
$14.99
Customer Experience Analytics, Metrics & ROI
Instructor MTF Institute of Management, Technology and Finance
MTF Institute of Management, Technology and Finance
1 course
English
Customer Experience Analytics, Metrics & ROI

Customer Experience Analytics, Metrics & ROI

100
students
1.1 hours
content
May 2026
updated
$24.99

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Topics related to Satisfaction & Metrics

  • 01Customer Experience (CX) Mgmt141
  • 02KPIs & Metrics135
  • 03Customer Success Management36
  • 04RADIUS & NPS Configuration5
  • 05Business ROI & Justification11
  • 06CX Strategy & Design12
  • 07Customer Surveys13
  • 08Customer Support Strategy20
  • 09Agile Performance & Metrics11
  • 10Product Metrics & Analytics20