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Course topic

Satisfaction & Metrics

  1. Topics
  2. Business
  3. Satisfaction & Metrics
Also indexed asCSAT · Customer Metrics · Satisfaction Scores

Learn essential customer satisfaction (CSAT) metrics, measurement techniques, and feedback analysis.

  1. Topics
  2. Business
  3. Satisfaction & Metrics
Also indexed asCSAT · Customer Metrics · Satisfaction Scores
Courses indexed
8
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Customer Service Management: CX, Teams and Ops, 290+ Tools
Instructor PapaHR ★ 170K students: Human Resources, HR Management, SHRM, AI Analytics, Recruitment, Payroll, Certification, CIPD, Claude
PapaHR ★ 170K students: Human Resources, HR Management, SHRM, AI Analytics, Recruitment, Payroll, Certification, CIPD, Claude
1 course
English
Customer Service Management: CX, Teams and Ops, 290+ Tools

Customer Service Management: CX, Teams and Ops, 290+ Tools

(4.50 with 6 reviews)
3.1K
students
18 hours
content
Oct 2026
updated
$17.99
如何度量用户体验
Instructor 三节课 sanjieke
三节课 sanjieke
1 course
Simplified Chinese
如何度量用户体验

如何度量用户体验

(4.33 with 3 reviews)
15
students
2.2 hours
The Customer: Develop Customer Centric Metrics (BITE SIZE)
Instructor Learoy Tonight
Learoy Tonight
1 course
English
The Customer: Develop Customer Centric Metrics (BITE SIZE)

The Customer: Develop Customer Centric Metrics (BITE SIZE)

(3.95 with 424 reviews)
CCO Course: Chief Customer Officer, CX, Customer Success
Instructor PapaHR ★ 170K students: Courses in Human Resources, HR, SHRM, AI Talent Analytics, HRMS, HRIS, CIPD, Claude, HRCI, PHR, Rewards
PapaHR ★ 170K students: Courses in Human Resources, HR, SHRM, AI Talent Analytics, HRMS, HRIS, CIPD, Claude, HRCI, PHR, Rewards
1 course
English
CCO Course: Chief Customer Officer, CX, Customer Success

CCO Course: Chief Customer Officer, CX, Customer Success

Métricas de CX - Pesquisas de Satisfação e Recomendação
Instructor Patrícia Godoy Vicente
Patrícia Godoy Vicente
1 course
Portuguese
Métricas de CX - Pesquisas de Satisfação e Recomendação

Métricas de CX - Pesquisas de Satisfação e Recomendação

(4.53 with 45 reviews)
Metas e indicadores para equipes e funcionários
Instructor Floriano Ferreira Junior
Floriano Ferreira Junior
1 course
Portuguese
Metas e indicadores para equipes e funcionários

Metas e indicadores para equipes e funcionários

(4.11 with 63 reviews)
Customer Experience: Build Customer Loyalty
Instructor Expert Academy
Expert Academy
1 course
English
Customer Experience: Build Customer Loyalty

Customer Experience: Build Customer Loyalty

(4.45 with 146 reviews)
9.9K
Customer Experience Analytics, Metrics & ROI
Instructor MTF Institute of Management, Technology and Finance
MTF Institute of Management, Technology and Finance
1 course
English
Customer Experience Analytics, Metrics & ROI

Customer Experience Analytics, Metrics & ROI

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Jul 2022
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$14.99
1.5K
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33 minutes
content
Dec 2021
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$14.99
(4.33 with 80 reviews)
6.9K
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185 hours
content
Sep 2026
updated
$14.99
94
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55 minutes
content
Dec 2023
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$14.99
189
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38 minutes
content
Jun 2019
updated
$14.99
students
47 minutes
content
May 2026
updated
$14.99
100
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1.1 hours
content
May 2026
updated
$24.99

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