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Course topic

Satisfaction & Metrics

  1. Topics
  2. Business
  3. Satisfaction & Metrics
Also indexed asCSAT · Customer Metrics · Satisfaction Scores

Learn essential customer satisfaction (CSAT) metrics, measurement techniques, and feedback analysis.

  1. Topics
  2. Business
  3. Satisfaction & Metrics
Also indexed asCSAT · Customer Metrics · Satisfaction Scores
Courses indexed
6
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CCO Course: Chief Customer Officer, CX, Customer Success
Instructor PapaHR ★ 170K students: Courses in Human Resources, HR, SHRM, AI Talent Analytics, HRMS, HRIS, CIPD, Claude, HRCI, PHR, Rewards
PapaHR ★ 170K students: Courses in Human Resources, HR, SHRM, AI Talent Analytics, HRMS, HRIS, CIPD, Claude, HRCI, PHR, Rewards
1 course
English
CCO Course: Chief Customer Officer, CX, Customer Success

CCO Course: Chief Customer Officer, CX, Customer Success

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(4.33 with 80 reviews)
6.9K
students
185 hours
content
Sep 2026
updated
$14.99
Customer Service Management: CX, Teams and Operations
Instructor PapaHR ★ 170K students: Courses in Human Resources, HR, SHRM, AI Talent Analytics, HRMS, HRIS, CIPD, Claude, HRCI, PHR, Rewards
PapaHR ★ 170K students: Courses in Human Resources, HR, SHRM, AI Talent Analytics, HRMS, HRIS, CIPD, Claude, HRCI, PHR, Rewards
1 course
English
Customer Service Management: CX, Teams and Operations

Customer Service Management: CX, Teams and Operations

(4.40 with 5 reviews)
3.0K
students
18 hours
content
Sep 2026
updated
$17.99
Métricas de CX - Pesquisas de Satisfação e Recomendação
Instructor Patrícia Godoy Vicente
Patrícia Godoy Vicente
1 course
Portuguese
Métricas de CX - Pesquisas de Satisfação e Recomendação

Métricas de CX - Pesquisas de Satisfação e Recomendação

(4.53 with 45 reviews)
94
students
55 minutes
content
Dec 2023
updated
$14.99
Metas e indicadores para equipes e funcionários
Instructor Floriano Ferreira Junior
Floriano Ferreira Junior
1 course
Portuguese
Metas e indicadores para equipes e funcionários

Metas e indicadores para equipes e funcionários

(4.11 with 63 reviews)
189
students
38 minutes
content
Jun 2019
updated
$14.99
Customer Experience: Build Customer Loyalty
Instructor Expert Academy
Expert Academy
1 course
English
Customer Experience: Build Customer Loyalty

Customer Experience: Build Customer Loyalty

(4.45 with 146 reviews)
9.9K
students
47 minutes
content
May 2026
updated
$14.99
Customer Experience Analytics, Metrics & ROI
Instructor MTF Institute of Management, Technology and Finance
MTF Institute of Management, Technology and Finance
1 course
English
Customer Experience Analytics, Metrics & ROI

Customer Experience Analytics, Metrics & ROI

100
students
1.1 hours
content
May 2026
updated
$24.99

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