Customer Experience Management (CX): Frameworks & Strategies

Learn key CX Frameworks, Customer Journey Mapping, VoC Analysis, and Service Design principles.
4.18 (11 reviews)
Udemy
platform
English
language
Product Marketing
category
MTF Institute of Managem
instructor
Customer Experience Management (CX): Frameworks & Strategies
2 408
students
5 hours
content
May 2025
last update
$19.99
regular price

What you will learn

Understand core Customer Experience (CX) theory & principles.

Apply key CX frameworks and practical tools effectively.

Map & optimize the customer journey across touchpoints.

Analyze customer feedback using Voice of the Customer (VoC).

Develop customer segments & personas.

Improve service recovery processes.

Understand key CX metrics like LTV.

Recognize the link between EX & CX.

Course Gallery

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Screenshot 1 – Customer Experience Management (CX): Frameworks & Strategies
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Customer Experience Management (CX): Frameworks & Strategies – Screenshot 4
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6593307
udemy ID
01/05/2025
course created date
13/05/2025
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