IT Help Desk Starter Pack

🚀 IT Help Desk Starter Pack 🎓

Course Headline: 🌟 IT Help Desk Job at Your Fingertips - Learn Today and Get Hired Tomorrow!

📘 About the Course:

This comprehensive course is your ultimate guide to becoming an indispensable IT Help Desk agent. With a focus on practical, real-world skills, this program has been meticulously designed to cover all the essential topics that are in high demand within the tech industry today. 💻

Whether you're a complete beginner or looking to sharpen your existing IT support toolkit, this course will equip you with the knowledge and confidence needed to excel in any junior IT Help Desk interview. 🎢

Why Choose This Course?

• Tailored Curriculum: Our curriculum is up-to-date with the latest industry standards and tech trends, ensuring that you're learning relevant and marketable skills.

• Comprehensive Learning: From the fundamentals of hardware and software to advanced ITSM processes, this course covers it all. 🛠️💡

• Real-World Applications: Gain hands-on experience with ServiceNow, the industry-standard tool for IT service management.

• HR Ready: Not only will you learn the technical aspects, but you'll also be prepared for HR questions and salary negotiations, setting you up for success in your job search. 💼

Course Agenda:

Chapter I – Intro

• 🚀 Understanding the Course Agenda
• 🤝 Meeting Your Instructor, Catalin Popaca
• 🌐 Exploring the World of Outsourcing
• 📅 A Typical Day in the Life of a Help Desk Agent

Chapter II – Tools

• 🖥️ Mastering Hardware Essentials
• 💻 Software Skills: MS Exchange, MS Outlook, VPN, Remote Tools, Workforce Management, ITSM Tools

Chapter III – ServiceNow + ITSM Processes in ServiceNow

• 🌍 Setting Up Your Hands-On ServiceNow Instance
• 🎨 Navigating the User Interface
• ✅ Incident Management: Use Cases and Demonstrations
• ℹ️ Service Request Management: Use Cases and Demonstrations
• 🚀 Knowledge Management: Use Cases and Demonstrations
• 📈 Service Level Management: Use Cases and Demonstrations

Chapter IV – HR Ready

• 🗣️ Top HR Questions & Role Play Scenarios
• 📄 Understanding the IT Help Desk Job Description
• 💰 Salary Negotiation Techniques
• 🤝 Role Play: Gain Confidence in Interview Settings

Don't wait any longer to start your journey into the world of IT support. With this course, you'll be equipped with the tools, knowledge, and confidence needed to step into a Help Desk role with ease. 🌟

Join Catalin Popaca in this transformative learning experience and set yourself on the path to success. Let's get started today! 🚀

Enroll Now and Transform Your Future in IT Support! 🎉