IT service operations and Service Desk management

Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam.
4.41 (5029 reviews)
Udemy
platform
English
language
Operations
category
Danil Dintsis
instructor
IT service operations and Service Desk management
14 670
students
2.5 hours
content
Dec 2018
last update
$49.99
regular price

What you will learn

Develop procedures for Incident resolving

Develop models for specific types of Incidents and Service Requests

Define the Service Request fulfillment procedures

Implement Problem Analysis tools

Establish Problem solving procedures

Manage Event management process

Develop an appropriate Service Desk structure

Define requirements for Service Desk Information system

Course Gallery

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IT service operations and Service Desk management – Screenshot 4
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Related Topics

1889724
udemy ID
01/09/2018
course created date
23/11/2019
course indexed date
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