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Course topic

De-escalation Skills

  1. Topics
  2. Business
  3. De-escalation Skills
Also indexed ascalming techniques · diffusing anger · tension reduction

Proven strategies to calm angry individuals and diffuse high-tension moments quickly.

  1. Topics
  2. Business
  3. De-escalation Skills
Also indexed ascalming techniques · diffusing anger · tension reduction
Courses indexed
8
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De-escalation for Workplace Violence
Instructor Steve Wilmes
Steve Wilmes
1 course
English
De-escalation for Workplace Violence

De-escalation for Workplace Violence

(4.67 with 3 reviews)
10
students
32 minutes
content
Feb 2024
updated
$14.99
Combating Workplace Violence
Instructor Steve Wilmes
Steve Wilmes
1 course
English
Combating Workplace Violence

Combating Workplace Violence

(5.00 with 2 reviews)
5
students
Soft Skills for Support Agents | IT | Customer Support
Instructor Robert Hean
Robert Hean
1 course
English
Soft Skills for Support Agents | IT | Customer Support

Soft Skills for Support Agents | IT | Customer Support

(4.63 with 3.1K reviews)
How To Quickly Diffuse Another Person's Anger
Instructor Silvia Wright-Davies
Silvia Wright-Davies
1 course
English
How To Quickly Diffuse Another Person's Anger

How To Quickly Diffuse Another Person's Anger

(4.35 with 5.8K reviews)
16.7K
Customer service course: descalation in person, call or text
Instructor Constantijn Simon
Constantijn Simon
1 course
English
Customer service course: descalation in person, call or text

Customer service course: descalation in person, call or text

(4.05 with 11 reviews)
Beschwerdemanagement / Reklamations- & Einwandbehandlung
Instructor Rainer Lagemann
Rainer Lagemann
1 course
German
Beschwerdemanagement / Reklamations- & Einwandbehandlung

Beschwerdemanagement / Reklamations- & Einwandbehandlung

(4.42 with 46 reviews)
Konfliktmanagement - Konflikte meiden und beenden
Instructor Martin Rettmer
Martin Rettmer
1 course
German
Konfliktmanagement - Konflikte meiden und beenden

Konfliktmanagement - Konflikte meiden und beenden

(4.58 with 12 reviews)
Calm Angry People Quickly
Instructor Dr. Richard Walters
Dr. Richard Walters
1 course
English
Calm Angry People Quickly

Calm Angry People Quickly

(4.12 with 156 reviews)
8.3K
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50 minutes
content
Aug 2023
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$14.99
7.7K
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2.2 hours
content
Dec 2025
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$14.99
students
1.6 hours
content
Sep 2025
updated
$14.99
231
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1.1 hours
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Aug 2024
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$14.99
212
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4.5 hours
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Aug 2021
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$14.99
50
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1.9 hours
content
Jan 2025
updated
$14.99
students
1.3 hours
content
Feb 2015
updated
$14.99

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