Learn the powerful and effective Five Step Process to effectively de-escalate an angry confrontation
InstructorSilvia Wright-Davies
Editorial course preview
These 3 complementary views highlight concrete, legible examples from the course presentation.
This slide outlines the key benefits of mastering anger de-escalation techniques, such as calming individuals, addressing root causes, improving productivity, and setting a positive example.
This slide outlines the negative consequences of poorly handled confrontations, including physical harm, productivity loss, severed relationships, and potential legal costs.
This visual aid illustrates a positive resolution scenario, showing a friendly handshake between two characters alongside cheerful icons to represent successful de-escalation.
The curriculum utilizes a progressive sequence that moves from understanding the physiological changes of anger to empathizing, entering conversation, and suggesting solutions.
Role-play exercises and a downloadable conflict management guide provide practical ways to consolidate the de-escalation framework.
One signal suggests potential inconsistencies in audio volume and the placement of quizzes relative to the instructional content.
A pre-update review from late 2023 described some quiz questions as unnecessarily convoluted; while the course has a more recent update label, it is uncertain if this specific issue was addressed.
The curriculum aligns with the stated goals of managing work-related and personal anger through a practical framework.