ServiceNow IT Operations Management

Align your business requirements with IT by implementing ServiceNow IT Operations with ease.

3.50 (277 reviews)

Udemy

platform

English

language

Databases

What you will learn

Practical guide to setting up each ServiceNow ITOM feature

Install and configure any required application or plugin

Integrate with other provider services as deemed appropriate

Explore orchestration capabilities and how to analyze data

Learn about the ServiceNow graphical interface

Integrate with other applications within ServiceNow

Covers fundamentals and advanced concepts

Best practices and advanced features

Course Gallery

ServiceNow IT Operations Management – Screenshot 1 — Screenshot 1 – ServiceNow IT Operations Management

ServiceNow IT Operations Management – Screenshot 2 — Screenshot 2 – ServiceNow IT Operations Management

ServiceNow IT Operations Management – Screenshot 3 — Screenshot 3 – ServiceNow IT Operations Management

ServiceNow IT Operations Management – Screenshot 4 — Screenshot 4 – ServiceNow IT Operations Management

Loading charts...

Comidoc Review

Our Verdict

While this ServiceNow ITOM course offers valuable theoretical insights for both legacy and modern users, the lack of real-time examples, hands-on exercises, and user-friendly delivery may hinder comprehensive understanding. As a result, learners might need to supplement this education with practical experience or additional resources.

What We Liked

Covers a broad range of topics in IT Operations Management (ITOM) on ServiceNow, including discovery, orchestration, and MID server & cloud management.
Led by an experienced instructor with numerous professional certifications and 19 years in the IT industry.
Addresses legacy users still operating on OS 2003, 2008, and 2012.
Provides insights on ITOM capabilities to improve operational excellence.

Potential Drawbacks

The course uses outdated examples and demos from the Instanbul release rather than more recent versions like London or Madrid.
Lacks real-time examples, hands-on exercises, and practical application within ServiceNow instances.
Instructor's delivery style is monotone and fast-paced, making it challenging for beginners to follow along.
Presentations consist primarily of slide reading; additional elaboration, graphics, or interactive content could enhance learning.