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v6.6.160

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The Complete ServiceNow System Administrator Course

Learn how to administer, configure, and customize your ServiceNow instance!

  1. Topics
  2. IT & Software
  3. ServiceNow Administration

The Complete ServiceNow System Administrator Course

InstructorMark Miller
Duration10h 50m
Students101.1K
Rating4.6 (23.9K)
Sponsored
Price
$17.99
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More Related Topics

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  • AI Customization11
  • IT Service Management (ITSM)135
  • CIS Certification12
  • CSA Certification8
  • CMDB Management8
  • IT Administration Skills20
  • CIS-ITSM Exam Prep7
  • ServiceNow HRSD7
  • ServiceNow Discovery Module8
Comidoc Analysis

Clear Administrative Fundamentals Facing Version Obsolescence

Strengths

Clear Instructional Delivery

The instructor uses plain English and relevant demonstrations that facilitate understanding of administrative tasks.

Structured Application Walkthrough

Editorial course preview

What the public course preview actually shows

These 4 complementary views highlight concrete, legible examples from the course presentation.

Preview 1 of 4

This screenshot displays the ServiceNow Business Rule editor with a JavaScript snippet that automatically sets a released flag based on date comparison logic.

Preview 2 of 4

This slide explains Events in ServiceNow, detailing how they are triggered by user actions or scripts and managed through an event queue containing specific record events.

Preview 3 of 4

This screenshot displays the ServiceNow Visual Task Board interface, showing how tasks are organized into columns like To Do, Doing, and Done for workflow management.

Preview 4 of 4

This view displays the ServiceNow Branding Editor interface, highlighting the sidebar tools used to customize the portal's title, logo, and layout settings.

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The curriculum includes a multi-step process for building a custom application, covering table creation and data loading.

Limitations

Platform Version Mismatch

Significant discrepancies exist between the course content and current ServiceNow instances, such as Yokohama or Washington DC.

Missing Modern Features

The curriculum lacks coverage of essential modern tools like Security Center and Data Visualization.

Best suited to

  • Beginners seeking an introduction to ServiceNow administration
  • Learners preparing for foundational certification concepts

Less suited to

  • Users requiring up-to-date training for recent ServiceNow releases
  • Those needing instruction on modern tools like Security Center or Data Visualization

Comidoc Score

5.1/10

Limited fit
Beginner-friendly

Comidoc verdict

The course provides a structured path into ServiceNow administration, focusing on core modules like Incident, Problem, and Change Management. It utilizes clear demonstrations to explain technical customizations such as Business Rules and UI Policies, making it an accessible starting point for those new to the platform.

However, the material shows notable aging. Recent signals indicate that the user interface has evolved significantly, creating friction when following along with current developer instances. Furthermore, several essential modern administrative tools are not addressed in the current curriculum.

This training is best suited for learners who want a conceptual overview of administrative basics, provided they understand that they will need to supplement the material with more recent documentation to prepare for current professional roles.

Score breakdown

Curriculum depth
6.5

The curriculum provides a solid overview of main topics, though some signals suggest a lack of theoretical depth regarding underlying platform structures.

Applied learning
8.8

Instruction includes practical elements such as quizzes and a multi-step custom application build.

Clarity & experience
8.0

Learners report that the instructor's explanations and demonstrations are easy to follow.

Currency & reliability
2.0

The content is behind recent releases, leading to UI discrepancies and missing modern features.

Audience fit
6.5

Selected from the course's public promotional preview. These images document visible presentation material only; they do not represent the complete paid curriculum.

The curriculum aligns well with the goal of learning administrative basics for beginners.