Learn how to administer, configure, and customize your ServiceNow instance!

The Complete ServiceNow System Administrator Course

Name: Clear Administrative Fundamentals Facing Version Obsolescence
Rating: 5.1

InstructorMark Miller

Duration10h 50m

Students101.1K

Rating4.6 (23.9K)

Clear Administrative Fundamentals Facing Version Obsolescence

Strengths

Clear Instructional Delivery

The instructor uses plain English and relevant demonstrations that facilitate understanding of administrative tasks.

Structured Application Walkthrough

The curriculum includes a multi-step process for building a custom application, covering table creation and data loading.

Limitations

Platform Version Mismatch

Significant discrepancies exist between the course content and current ServiceNow instances, such as Yokohama or Washington DC.

Best suited to

Beginners seeking an introduction to ServiceNow administration
Learners preparing for foundational certification concepts

Less suited to

Users requiring up-to-date training for recent ServiceNow releases
Those needing instruction on modern tools like Security Center or Data Visualization

Comidoc Score

5.1/10

Limited fit

Beginner-friendly

Comidoc verdict

The course provides a structured path into ServiceNow administration, focusing on core modules like Incident, Problem, and Change Management. It utilizes clear demonstrations to explain technical customizations such as Business Rules and UI Policies, making it an accessible starting point for those new to the platform.

However, the material shows notable aging. Recent signals indicate that the user interface has evolved significantly, creating friction when following along with current developer instances. Furthermore, several essential modern administrative tools are not addressed in the current curriculum.

This training is best suited for learners who want a conceptual overview of administrative basics, provided they understand that they will need to supplement the material with more recent documentation to prepare for current professional roles.

Score breakdown

Curriculum depth: 6.5
Applied learning: 8.8
Clarity & experience: 8.0
Currency & reliability: 2.0
Audience fit: 6.5

Editorial course preview

What the public course preview actually shows

These 4 complementary views highlight concrete, legible examples from the course presentation.

A screenshot of the ServiceNow Business Rule editor interface showing a script that compares dates to set a 'released' field value. — Preview 1 of 4
This screenshot displays the ServiceNow Business Rule editor with a JavaScript snippet that automatically sets a released flag based on date comparison logic.

A presentation slide titled 'Events in ServiceNow' featuring a calendar icon with a gear, listing triggers such as user actions and scripts, and displaying a diagram of the Event — Preview 2 of 4
This slide explains Events in ServiceNow, detailing how they are triggered by user actions or scripts and managed through an event queue containing specific record events.

A screenshot of the ServiceNow Visual Task Board interface displaying columns for To Do, Doing, Done, and On Hold with task cards assigned to users. — Preview 3 of 4
This screenshot displays the ServiceNow Visual Task Board interface, showing how tasks are organized into columns like To Do, Doing, and Done for workflow management.

Preview 4 of 4

This view displays the ServiceNow Branding Editor interface, highlighting the sidebar tools used to customize the portal's title, logo, and layout settings.