Learn how to administer, configure, and customize your ServiceNow instance!
InstructorMark Miller
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The instructor uses plain English and relevant demonstrations that facilitate understanding of administrative tasks.
Editorial course preview
These 4 complementary views highlight concrete, legible examples from the course presentation.
This screenshot displays the ServiceNow Business Rule editor with a JavaScript snippet that automatically sets a released flag based on date comparison logic.
This slide explains Events in ServiceNow, detailing how they are triggered by user actions or scripts and managed through an event queue containing specific record events.
This screenshot displays the ServiceNow Visual Task Board interface, showing how tasks are organized into columns like To Do, Doing, and Done for workflow management.
This view displays the ServiceNow Branding Editor interface, highlighting the sidebar tools used to customize the portal's title, logo, and layout settings.
The curriculum includes a multi-step process for building a custom application, covering table creation and data loading.
Significant discrepancies exist between the course content and current ServiceNow instances, such as Yokohama or Washington DC.
The curriculum lacks coverage of essential modern tools like Security Center and Data Visualization.
The curriculum aligns well with the goal of learning administrative basics for beginners.