ServiceNow ITSM Processes
Learn all there is to know about the ITSM processes and how they apply in ServiceNow
4.52 (24235 reviews)
70 166
students
2 hours
content
Oct 2021
last update
$69.99
regular price
What you will learn
ITSM Processes
Basic ServiceNow Administration
How ITSM Processes are applied and used in ServiceNow
Incident Management
Major Incident Management
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Rating & Reviews
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Comidoc Review
Our Verdict
ServiceNow ITSM Processes offers a solid introduction to the subject matter for those looking to understand the application of ITSM principles in ServiceNow. However, learners should be aware that demonstrations may not align perfectly with their current version of the platform and might require some manual adaptation. With a bit of fine-tuning and updates, this course can become an even more effective learning resource for users at all levels.
What We Liked
- The course provides a comprehensive overview of ITSM processes in ServiceNow.
- The instructor is knowledgeable about the platform and presents the information in an easy-to-digest manner.
- Real-life scenarios and humor make complex topics more approachable.
- Instructor provides a link for learners to create their own ServiceNow instance for hands-on experience.
Potential Drawbacks
- The course does not cover detailed exceptions or advanced features of ITSM processes in ServiceNow.
- Some incorrect information and outdated demonstrations may confuse learners.
- Demonstrations move quickly, making it difficult to follow along and toggle between the presentation and ServiceNow platform.
- The course can benefit from more dynamic visuals or interactions throughout the lectures.
Related Topics
3194992
udemy ID
02/06/2020
course created date
24/07/2020
course indexed date
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