IT Support and Service Desk - Part 2 - More Advanced Topics

🌟 IT Support and Service Desk - Part 2: Mastering Advanced Topics 🌟

Ready to Take the Next Step in Your IT Career?

🚀 Course Headline: Let me help you land your first job in IT. Dive deep into different roles, procedures, tools, and applications with our advanced course - Part 2!

Hey there, future IT Service Desk Analysts! 👋 This is the second part of our comprehensive course designed to provide you with a detailed understanding of the IT Service Desk environment. In this course, Marious Kuriata will not only guide you through advanced topics but also simulate your very first days on the job!

What You'll Learn:

• Real-World Simulation: Experience a real-life Service Desk scenario and understand what to expect in your new role.
• Advanced Tools & Software: Get hands-on with tools like Zoho Service Desk, Hyper-V, Virtual Box, TrueNAS, and more.
• Web Applications & Hosting: Explore the world of web applications and learn how to host your own site.
• Monitoring Mastery: Gain insights into monitoring systems such as PRTG and Nagios.
• Security Essentials: Learn about DNS filtering, cloud backups, certificates, and their importance in securing IT environments.
• Enterprise Password Managers: Understand the role of password managers like Thycotic and PPS in maintaining security and organization.
• Virtualization Techniques: Explore virtualization solutions to optimize your IT infrastructure.
• IT Procedures & KPIs: Discover key performance indicators, goal setting, SMART objectives, and strategies for advancing your career.

🔹 Course Highlights:

• Service Desk Tools: Get to know Zoho Service Desk inside and out.
• Virtualization: Learn about Hyper-V and Virtual Box to create and manage virtual machines effectively.
• Web Hosting: Find out how to set up your own web hosting environment.
• Monitoring Systems: Understand the power of PRTG and Nagios for IT resource monitoring.
• Password Management: Learn best practices for managing passwords with Thycotic and PPS.
• Security Concepts: Dive into DNS filtering, cloud backups, and certificates to protect your systems.
• TrueNAS Setup: Master the installation and configuration of TrueNAS as a virtual machine.
• Career Development: Get tips on setting goals, measuring performance, and advancing your IT career.

📚 Who Is This Course For?

This course is tailored for individuals who have completed Part 1 and possess some basic IT skills and knowledge. It's perfect for those aspiring to enter the IT field and get their first job, particularly as an IT Service Desk Analyst.

🛠️ What You Need to Know:

• You should have a grasp of fundamental IT concepts such as SLA (Service Level Agreement), DHCP (Dynamic Host Configuration Protocol), and Bitlocker.
• This course is not for beginners who want to learn basic computer functions like using an HDMI port. It's a deep dive into Service Desk operations!

🚀 Why Join This Course?

This course provides a high-level overview of hardware, software, and procedures you'll encounter in the IT Service Desk field. While it won't hold your hand with step-by-step instructions, it will empower you with the knowledge to take your skills to the next level on your own.

Join Marious Kuriata now and embark on an exciting journey towards a successful career in IT! 🖥️💼🚀

Enroll today and step into the world of advanced IT Service Desk operations!