IT Support Technical Skills Helpdesk
What you will learn
active directory
desktop support
tech support
helpdesk
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Comidoc Review
Our Verdict
This course on IT Support Technical Skills: Hands-on Techniques for Helpdesk Learners offers valuable insights into the world of IT support. With an emphasis on practical skills such as Active Directory and desktop support, it is a useful resource for both newcomers and seasoned professionals looking to refresh their knowledge. However, there is room for improvement in terms of organization and reliance on external resources. While the instructor's real-world examples are appreciated, they should strive to maintain a more consistent level of patience and understanding towards those who may be encountering these concepts for the first time. Regular updates ensure that the content remains current, making this an evergreen choice for learners looking to bolster their IT support skills.
What We Liked
- Comprehensive coverage of IT support technical skills including Active Directory, desktop support, and helpdesk
- Instructor's clear explanations and real-world insights into the IT industry
- Highly beneficial for those new to the field or looking to brush up on their skills
- Regular updates to ensure currency of content
Potential Drawbacks
- Some users find sections to be disorganized and in need of restructuring
- Reliance on external YouTube videos for certain parts of the course may be inconvenient
- Lacks a strong focus on very basic concepts, assuming some level of prior knowledge
- Expressions of annoyance towards some FAQs may come across as dismissive to newcomers