IT Help Desk and Technical Support - WITH REAL EXAMPLES!
Master Essential IT Support Skills with Real-World Scenarios. Your Step-by-Step Guide to Launching a Career in IT.
26
students
2.5 hours
content
Jun 2025
last update
$19.99
regular price
What you will learn
Master Essential Help Desk Skills: Gain practical knowledge to confidently handle common IT support tasks and incidents.
Troubleshoot Real-World Problems: Learn step-by-step approaches to diagnosing and resolving issues like slow PCs, network problems, password resets, and more.
Learn how to Communicate Effectively with Users, Customers and Clients.
Use Industry-Standard Tools and Techniques: Get hands-on experience with tools like Microsoft Quick Assist and common Windows utilities.
Prepare for help desk roles with practical scenarios, roleplays, assignments, and quizzes designed to simulate real workplace challenges.
Learn how to protect users and systems through phishing awareness, password management, and incident response.
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6662731
udemy ID
10/06/2025
course created date
12/06/2025
course indexed date
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