Learning IT Help Desk for Beginners
What you will learn
Further understanding on key IT technologies
Basics around Windows 10 administration and support
IT Hardware overview and troubleshooting
Active Directory and how to use it
Basics on what Servers are
and much much more!!
Course Gallery
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Comidoc Review
Our Verdict
Unlike other generic introductions, Learning IT Help Desk for Beginners dives deep into essential concepts and technologies required for help desk professionals. Although students highlight minor issues like volume control and background music, most find the instructor knowledgeable, engaging, and capable of breaking down complex ideas. The course's key strength lies in its solid foundation in IT helpdesk services while providing ample resources to support learners. In a rapidly evolving field, students appreciate the well-structured course and real-world examples, serving as an excellent starting point for their IT careers. Despite minor improvements needed regarding topic density and pacing, this Udemy course is still worth exploring when kickstarting your journey in help desk or service desk roles.
What We Liked
- The course provides a comprehensive introduction to IT help desk fundamentals, offering insights into various key technologies and Windows 10 administration support.
- Many students find the instructor knowledgeable and easy to understand, making complex concepts accessible even for beginners.
- Helpful resources like PDFs complement the lectures well, addressing additional questions and providing clarity on topics.
- Real-world examples used in the course help students grasp essential ideas and relate them to their future careers.
Potential Drawbacks
- Some students mention inconsistent volume levels throughout the course, causing potential distractions during lessons.
- The extensive coverage of various topics could be improved by dedicating separate courses for hardware, servers, and virtualization.
- Background music in some lectures is considered distracting—something that may impact overall learning engagement.
- Occasionally, a few students might find the pace of some lectures too fast, making it difficult to take notes or fully comprehend the material.