Human-Centered Strategies to Solve Complex Problems and Enhance Customer Satisfaction
InstructorRay Harkins, The Manufacturing AcademyThe curriculum follows a sequential progression through specific design thinking phases: Empathize, Define, Ideate, Prototyping, and Test.
Instruction is described as clear, succinct, and free of unnecessary fluff, making it accessible for those new to the topic.
Learner signals suggest a lack of downloadable frameworks, templates, or printable lecture notes to assist in running workshops. One signal from early 2026 noted this absence; while the course has a more recent update label, it does not prove these resources were added.
The content may lean toward a theoretical overview rather than intensive practical application. One signal from early 2026 noted this emphasis; while the course has a more recent update label, it does not prove a correction to the curriculum.
The curriculum aligns well with the stated goals of beginners and professionals seeking a new problem-solving dimension.
