Essential Sales and Relationship Management Skills
People Skills | Selling | Building Rapport | Engaging Customer | Managing Relationships | Banking & Financial Services.
4.57 (340 reviews)
7 817
students
3.5 hours
content
Apr 2025
last update
$13.99
regular price
What you will learn
Adopt the key principles of top quality sales and relationship management
Develop a customer-centric sales approach and mindset to build long-term relationships.
Identify and optimize your sales and relationship strategy
Use relationship management techniques to turn objections into opportunities.
Manage negative relationships and overcome barriers
Utilize conflict resolution techniques to navigate challenging sales situations.
Appreciate why sales and relationship management are important to all industries
Conduct great sales meetings, from initial encounter to closing new business
Utilize effective communication techniques to discover customer needs and pain points.
Cultivate strong relationships with customers through active listening and empathy.
Apply relationship building strategies to cross-sell and upsell products and services.
Identify and prioritize customer needs to deliver personalized sales experiences.
Implement customer feedback to continuously improve sales processes.
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178580
udemy ID
07/03/2014
course created date
22/11/2019
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