Certified 8D Problem Solving Specialist (Accredited)
Master 8D Problem Solving Tools | Eliminate Root Causes Using the Proven 8D Problem Solving framework | PDU, CPD Enabled
4.67 (62 reviews)
241
students
3 hours
content
Jul 2025
last update
$19.99
regular price
What you will learn
Understand and apply the 8 Disciplines (8D) Problem Solving methodology to resolve recurring service-related failures and prevent their recurrence
Learn how to form effective cross-functional teams (D1) to tackle complex service issues collaboratively
Gain the ability to accurately define problems (D2) using structured tools like the 5W2H framework and data-driven insights
Develop skills to implement interim containment actions (D3) that minimize customer impact while long-term fixes are developed
Master techniques to identify and verify root causes (D4) using tools like the 5 Whys and Fishbone Diagram
Learn to develop targeted corrective actions (D5) that eliminate the root cause and implement solutions effectively (D6) in real-world service environments
Understand how to prevent problem recurrence (D7) by updating SOPs, training teams, and embedding long-term monitoring systems
Discover how to document lessons learned and recognize team efforts (D8) to build a culture of continuous improvement
Apply the 8D methodology to real-world case studies in service industries like healthcare, hospitality, finance, retail, and more
Earn an internationally accredited 8D Specialist Certification and receive 1.5 pre-approved PDUs, CPDs, CEUs, and PDCs to enhance your professional profile
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6596179
udemy ID
03/05/2025
course created date
09/06/2025
course indexed date
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