IT Help Desk Ticketing Tool for L1 Support

Learn How to Create, Update and Resolve the Tickets for EUC Support in Level1 using JIRA and Manage Engine.
4.24 (388 reviews)
Udemy
platform
English
language
IT Certification
category
ILANCHEZHIAN. COMET Comp
instructor
IT Help Desk Ticketing Tool for L1 Support
7 427
students
5 hours
content
Oct 2021
last update
$13.99
regular price

What you will learn

Associates will Learn all about creating the tickets properly for the EUC Support.

Associates will Learn all about Updating the tickets properly for the EUC Support.

Associates will Learn all about Managing the tickets properly for the EUC Support.

Understand the Ticket Lifecycle and Workflow as per the ITIL Framework.

Course Gallery

IT Help Desk Ticketing Tool for L1 Support – Screenshot 1
Screenshot 1 – IT Help Desk Ticketing Tool for L1 Support
IT Help Desk Ticketing Tool for L1 Support – Screenshot 2
Screenshot 2 – IT Help Desk Ticketing Tool for L1 Support
IT Help Desk Ticketing Tool for L1 Support – Screenshot 3
Screenshot 3 – IT Help Desk Ticketing Tool for L1 Support
IT Help Desk Ticketing Tool for L1 Support – Screenshot 4
Screenshot 4 – IT Help Desk Ticketing Tool for L1 Support

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Related Topics

4365550
udemy ID
25/10/2021
course created date
29/10/2021
course indexed date
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