Go From Tech Support to Team Lead
Master the essential skills to transition from IT support to IT management—develop leadership, communication, management
8
students
2 hours
content
Aug 2025
last update
FREE
regular price
What you will learn
Identify the mindset shift required to transition from technician to IT manager
Apply key principles of IT team leadership skills in daily operations
Navigate the IT support to IT manager transition with confidence
Lead technical teams using frameworks for communication, delegation, and performance management
Conduct effective team meetings, one-on-ones, and feedback sessions
Utilize the IT manager skills checklist for self-assessment and growth planning
Manage conflict and build team morale in high-pressure support environments
Develop strategies for coaching, onboarding, and retaining technical talent
Lead remote and hybrid IT teams using modern tools and communication practices
Align IT support operations with broader business goals for strategic impact
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6753431
udemy ID
02/08/2025
course created date
05/08/2025
course indexed date
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