Genesys Cloud Administrator Training
Unlocking Genesys Potential: A Comprehensive Guide to Genesys Cloud Administration
4.11 (49 reviews)
1 160
students
13 hours
content
Dec 2023
last update
$109.99
regular price
What you will learn
Understand Genesys Cloud: Gain a comprehensive understanding of Genesys Cloud, its features, capabilities, and how it supports businesses.
Role of the Administrator: Understand the roles and responsibilities of a Genesys Cloud Administrator.
avigating the Admin Interface: Learn to navigate the Genesys Cloud admin interface confidently.
User, Queue, and Group Management: Master the skills needed to manage users, queues, and groups within Genesys Cloud
Call Flow Design: Develop proficiency in designing and deploying call flows using Architect, and making data-driven decisions to optimize these flows.
Genesys Cloud Integrations: Understand the available integrations within Genesys Cloud, and how to configure and manage them.
Quality and Performance Monitoring: Learn how to use analytics and reporting tools within Genesys Cloud to monitor queue and agent performance.
System Configuration: Understand how to configure system settings, manage telephony and channel settings, and customize the system.
Troubleshooting and Support: Develop skills in identifying common issues, troubleshooting them, and learn how to leverage Genesys Cloud support and resources.
Preparation for Genesys Cloud Administrator Certification: Review key topics and skills, get tips for passing the Genesys Cloud Administrator Certification.
Course Summary and Additional Resources: Review the course content, understand key takeaways, and explore additional resources for further learning.
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5323128
udemy ID
12/05/2023
course created date
05/01/2024
course indexed date
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