Communication skills in the workplace. Verbal and written communication, active listening & intercultural communication
InstructorJamal LazaarInstruction includes specific frameworks such as the STAR method and discussions on the 'feedback sandwich' technique.
The curriculum utilizes role-play to practice understanding unspoken needs through questioning and structuring information.
Editorial course preview
These 3 complementary views highlight concrete, legible examples from the course presentation.
This slide outlines key communication skills covered in the course, such as adapting language, mastering active listening, and formulating effective requests.
This slide poses a direct question about improving communication skills to ensure ideas are clearly understood by others.
The instructor is shown speaking directly to the camera with a professional microphone, set against a background of organized bookshelves.
One signal suggests the instructor's volume may be too low for comfortable viewing; note that this review predates the displayed update date and an update label does not prove a correction has been made.
One signal suggests the instructor's volume may be too low for comfortable viewing; note that this review predates the displayed update date and an update label does not prove a correction has been made.
The curriculum aligns with the target audience of employees and managers, but may not meet the needs of highly experienced professionals.
