Advanced Certificate in Customer Experience Management
CX, Customer Experience Management, Segmentation, CX Marketing, CJM, Service Blueprint and Process Design, Data Analysis
4.63 (77 reviews)
5 243
students
3.5 hours
content
Mar 2025
last update
$13.99
regular price
What you will learn
Introduction to Customer Experience Management
Theory Overview
High-Level Frameworks
CX Principles
Customer Segmentation and Persona Development
Service Recovery and Complaint Handling
Customer Journey Optimisation
Service Blueprinting and Process Design
Voice of the Customer (VoC) Analysis
Emotional Experience Design (EED)
Lifetime Value (LTV) and Customer Lifetime Value (CLV)
Employee Experience (EX)
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6362575
udemy ID
27/12/2024
course created date
18/01/2025
course indexed date
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