Develop Strong Business Communication Skills and Provide Top Customer Support and Experience | Customer Service Training
InstructorViktoriya Kurganska
Editorial course preview
These 2 complementary views highlight concrete, legible examples from the course presentation.
This slide highlights the significant gap between company claims and customer reality, noting that while 80% of businesses believe they offer superior service, only 8% of customers actually agree.
This course material emphasizes the importance of personalizing interactions to establish immediate trust and rapport with clients in professional settings.
Lessons provide specific language techniques, such as mirroring and reframing negative statements, to build rapport and manage expectations.
The inclusion of practical exercises helps translate soft skills into realistic customer interaction scenarios.
One signal from a review created before the displayed update date suggests issues with workbook completion tracking and potential video duplication; however, the update label does not prove these have been corrected.
One signal from a review created before the displayed update date suggests issues with workbook completion tracking and potential video duplication; however, the update label does not prove these have been corrected.
The curriculum aligns well with the needs of customer service and sales professionals through its focus on rapport and empathy.