Voice of the Customer: Toolkit
The step by step guide to improving your customers experiences and the tools that support this work to more satisfaction
4.53 (527 reviews)
6 168
students
4 hours
content
Apr 2025
last update
$59.99
regular price
What you will learn
How to deliver effective voice of the customer activities and exercises
How to deliver effective voice of the customer tools and techniques
You will understand how to grasp your customer needs and wants better
You will be able to improve customer satisfaction scores
Better customer journeys and experiences can lead to more sales of your products and services
Ensuring your customers feel listened to will improve your customer retention metrics
You'll be able to build better KPIs and SLAs, designed with your customer wants in mind
Increase customer engagement with your products and services, generating more useful feedback and insight
Become a customer centric organization, something customers, consumers and clients REALLY appreciate
Learn knowledge you can spread across other parts of your organization
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udemy ID
28/01/2021
course created date
04/02/2021
course indexed date
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