The step by step guide to improving your customers experiences and the tools that support this work to more satisfaction
InstructorBusiness Improvement Solutions
The curriculum covers diverse research techniques such as interviews, point of use observation, focus groups, and Kano Analysis.
Instruction includes practical exercises and demonstrations of specific tools like surveys and customer segmentation.
One signal indicates the content can be text-heavy or perceived as lacking sufficient imagery for absorption; this signal predates the displayed course update, and while the update may have addressed it, the update label does not prove a correction has been made.
One signal suggests the material may lean too heavily on theory rather than providing sufficient practical examples; note that this review predates the displayed update and the update label does not prove a correction has been made.
The curriculum aligns with the stated goals of CX and product professionals through its focus on research tools and process templates.