The First Principle of Quality Management System
Why take this course?
π Course Title: The First Principle of Quality Management System - Customer Satisfaction π
Headline: Master the Art of Customer Satisfaction with QMS! π«β¨
Course Description:
Welcome to "The First Principle of Quality Management System (QMS) - Customer Satisfaction"! This comprehensive online course, led by the experienced Ernad Granic, delves into the core of what makes a business thrive: understanding and prioritizing customer satisfaction. π
Key Takeaways:
- Elaborate on the Importance: Learn why customer satisfaction is crucial for any organization's success and how it aligns with the foundational principles of QMS.
- Quality Models & Metrics: Get acquainted with the models and metrics used to measure customer satisfaction, ensuring your organization stays on track.
- Marketing & QMS Synergy: Discover the similarities and synergies between marketing strategies and QMS, enhancing your approach to business management.
- Interactive Learning: Engage with practical questions designed to test your understanding and retention of the course material.
Course Structure: The course is meticulously structured into an Introduction part, followed by 7 detailed sections, each focusing on a different aspect of customer satisfaction within QMS. This will ensure you have a holistic understanding of the subject matter. π
Course Goals:
Our aim is to empower you with knowledge and skills to:
- Understand QMS Principles: Gain a deep insight into the first principle of QMS, which revolves around the customer's needs and expectations.
- Manage with a Customer Focus: Learn how to manage your organization by putting the customer at the heart of every decision.
- Link QMS & Marketing: Recognize and leverage the relationship between QMS and marketing within your organization for improved outcomes.
- Measure Satisfaction: Acquire practical skills to measure customer satisfaction effectively.
- Enhance Quality Performance: Apply what you learn to improve the quality performance of your organization, with a particular focus on enhancing customer satisfaction.
Target Audience: This course is tailored for:
- Aspiring Students: Those interested in management, business, marketing, and related fields will find this course enlightening.
- Middle & Strategic Management: Professionals at all levels of management within organizations seeking to improve their QMS approach.
- QMS Enthusiasts: Individuals who are directly involved with Quality Management Systems and want to deepen their understanding and practice.
Course Requirements: To get the most out of this course, you should be:
- Focused & Concentrated: Ready to absorb new information and apply it to your professional life.
- Open-Minded: Willing to consider new perspectives and integrate them with your existing knowledge.
- Curious: Eager to learn and explore the intersection of QMS, marketing, and customer satisfaction.
- Enjoy the Learning Experience: Bring a positive attitude to fully enjoy the journey of learning.
Instructor Bio - Ernad GraniΔ:
Ernad is not just a course instructor; he's a seasoned professional with a rich academic and practical background. His journey through education includes:
- Master of Technical Science: With a specialization in Quality Management System (QMS).
- Qualified QMS Auditor.
- Master of Public Procurement.
- Forestry Engineer.
- Reserve Military Officer.
With over 20 years of experience in management, project management, consulting, research, and training, Ernad brings a wealth of knowledge and real-world insights to the course. His expertise includes implementing QMS concepts and sustainability practices, as well as conducting scientific research, resulting in numerous publications. Ernad's diverse background has equipped him with exceptional advisory, coaching, and presentation skills, making him an ideal guide for your journey through the world of Quality Management Systems and customer satisfaction. π©βπ«π
Join us on this insightful journey to master the first principle of QMS and elevate your organization's approach to customer satisfaction! π
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