Become more confident having conversations about difficult topics. Learn communication skills and successful mindsets.
InstructorMarkus Amanto
The curriculum provides concrete tactical elements, including specific conversation openers and closers to manage the start and end of difficult talks.
Instruction includes self-reflection tools, such as a seven-question framework, to help manage emotions and define desired outcomes before engaging in conflict.
Practical application is primarily driven by written exercises and quizzes rather than hands-on simulations or complex projects.
One signal indicates a very slow delivery pace that may necessitate increasing playback speed for some learners.
The content aligns well with the needs of managers and individuals seeking versatile communication tools.