Tactics for Tackling Difficult People in Life and Work
Recognise and use four key skills of self-empowerment when faced with difficult behaviour
4.51 (20198 reviews)
51 508
students
1 hour
content
Sep 2022
last update
$59.99
regular price
What you will learn
Identify the most common kinds of ‘difficult’ behaviour
Recognise and use the four key skills of self-empowerment when faced with challenging behaviour
Use their listening and other skills to create an effective communications 'stance'
Pre-empt difficult situations and stop them from escalating
Be able to 'forward plan' and employ strategies to counter difficult behaviour
Avoid the common pitfalls and stay out of self-defeating cycles of response
Understand how to separate the 'problem' from the 'person'.
Understand how to separate thoughts from feelings to help gain mastery
Use key strategies like ASSUME and SALVAGE to take control of difficult interactions
Plan for more successful outcomes with relationships at work, home and socially.
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Related Topics
816354
udemy ID
08/04/2016
course created date
01/11/2019
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