Effective strategies to manage conflict with toxic colleagues, and handle difficult behaviour with confidence, anywhere.
InstructorBarry Winbolt
Editorial course preview
These 2 complementary views highlight concrete, legible examples from the course presentation.
A receptionist named Hayley at the Blue River Centre engages in conversation with a client across a counter, illustrating professional workplace communication.
A professional woman in a black blazer maintains eye contact and a focused demeanor while listening to a colleague, illustrating active engagement in workplace communication.
The course categorizes difficult behaviors into recognizable archetypes, such as snipers or steamrollers, to aid identification.
Specific, named strategies like ASSUME and SALVAGE provide concrete methods for managing difficult conversations.
Instruction is supported by useful handouts and real-life vignettes that illustrate various social scenarios.
Some topics may be lightly skimmed rather than explored in depth, potentially missing nuanced communication techniques like clarifying questions.
The curriculum aligns with the target audience's need for practical tools in workplace and social settings.