All You Need to Know About ServiceNow Administration
A Course For Beginners on ServiceNow. Helps in administering ServiceNow and for CSA exam on ServiceNow
4.63 (2587 reviews)
10 797
students
13 hours
content
Oct 2024
last update
$84.99
regular price
What you will learn
Get knowledge on configuring processes
Have Knowledge on ServiceNow platform to complete the ServiceNow System Administrator Certification Exam
Comprehend the Admin activities in ServiceNow
Understand Basic ITSM Processes
Understand the Basic User Interface and Navigation in ServiceNow
Create Tables, Fields, Form Layouts, Views
Create and Administer Users, Groups and Roles
Understand Different Types of Dictionaries/Fields
Import Data into ServiceNow Tables
Configure Application Menus and Modules
Understand Basic Configurations - UI Policies, Client Scripts, UI Actions, Business Rules, ACLs and SLAs
Build Service Catalogs, Record Producers, Order Guides and Workflows
Create Reports and Dashboards
Knowledge Management
Trigger Email Notifications and Events
Migrate Customizations from one instance to Other through Update Sets
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Our Verdict
This ServiceNow Administration course is an ideal starting point for beginners, offering valuable insights and practical knowledge. Despite a few drawbacks such as outdated content and insufficient quiz questions, its real-world examples and responsive instructor contribute to a solid foundation in the field. However, non-native English speakers may struggle due to the absence of captions, and learners should be aware that certain topics need further exploration.
What We Liked
- Comprehensive coverage of ServiceNow Administration, including configuration, user management, and reporting
- Real-world examples and detailed explanations make concepts easier to understand and apply
- Instructor is knowledgeable and responsive to questions, providing valuable support for learners
- The course offers a solid foundation in ServiceNow basics, enabling further exploration and growth
Potential Drawbacks
- Some content is outdated, causing confusion when trying to follow along with the demonstrations
- A few topics like CMDB, Flow Designer, email templates, tags, and Now Intelligence require more depth
- Lack of captions in English hinders comprehension for non-native English speakers
- Quizzes at the end of sections could provide more questions to better assess learners' understanding
Related Topics
1395094
udemy ID
15/10/2017
course created date
20/10/2020
course indexed date
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