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Service Design: Designing for Experience Over Time

Learn how to structure new service innovations that deliver value to customers and users

Course catalog

Service Design: Designing for Experience Over Time

InstructorJon Kolko

Duration1h 14m

Students20K

Rating4.6 (8,919)

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Comidoc Analysis

Condensed Service Design Frameworks

Strengths

Structured Frameworks

The curriculum offers a step-by-step approach to service design, covering essential methods such as service audits and customer journey mapping.

Efficient Knowledge Density

Instruction manages to pack significant conceptual information into a relatively short duration.

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Limitations

Limited Practical Application

The course lacks explicit exercises or completed student examples, making it difficult to practice concepts independently.

Narrow Example Variety

The reliance on a single industry example may limit the relevance for learners in different sectors.

Best suited to

Professionals seeking a high-level service design framework
Beginners looking for an introduction to journey mapping

Less suited to

Learners requiring extensive hands-on projects or exercises
Those seeking diverse industry case studies

Comidoc Score

6.1/10

Worth considering

Beginner-friendly

Comidoc verdict

Instruction moves from service audits through to value promises, providing a condensed look at how to visualize and structure user experiences over time. The core strength lies in its ability to present a clear, step-by-step methodology that can elevate professional thinking regarding service touchpoints.

Brevity in the content limits opportunities for deep practical application or guided exercises. Learners may find it challenging to implement these concepts without external examples of completed work or structured assignments. One report also noted missing video and audio in specific lessons, though this remains an uncertain technical issue.

The course is best suited for professionals or beginners who need a quick, high-level conceptual framework rather than an intensive, project-led workshop.

Score breakdown

Curriculum depth: 8.0
Applied learning: 5.8
Clarity & experience: 5.0
Currency & reliability: 3.5
Audience fit: 6.5

The content aligns with the goals of designers and product managers, though its difficulty level is debated.