Comidoc Analysis
Learn how to structure new service innovations that deliver value to customers and users
Service Design: Designing for Experience Over Time
InstructorJon KolkoDuration1h 14m
Students20K
Rating4.6 (8,919)
InstructorJon KolkoLearn how to structure new service innovations that deliver value to customers and users
InstructorJon KolkoThe curriculum offers a step-by-step approach to service design, covering essential methods such as service audits and customer journey mapping.
Instruction manages to pack significant conceptual information into a relatively short duration.
The course lacks explicit exercises or completed student examples, making it difficult to practice concepts independently.
The reliance on a single industry example may limit the relevance for learners in different sectors.
The content aligns with the goals of designers and product managers, though its difficulty level is debated.
