Service Design Masterclass - Key fundamentals & techniques

🚀 Service Design Masterclass - Key Fundamentals & Techniques 🎓

Why Service Design? 🤔

Service design is a pivotal discipline that empowers companies to create and manage high-impact customer experiences. In an era where the market is evolving at lightning speed, service design acts as a lifeline, ensuring businesses not only meet but exceed customer expectations and stay ahead of the competition. 🏆

Overcoming Challenges with Service Design 🌐

Three main challenges that companies are currently facing:

1. Demanding Customers: Today's customers expect more, and they want it faster. Service design helps meet these expectations head-on.
2. Continuous Innovation: Gone are the days when innovation could be a slow burn. With service design, companies can innovate efficiently and sustainably.
3. Organizational Structure: As customers interact across multiple channels, organizations need to adapt their structures to provide seamless experiences—service design paves the way.

How Service Design Solves These Challenges 🛠️

• Building Competitive Advantage: Craft experiences that are hard to replicate, giving your company a unique edge.
• Solving the Right Problems: With a strong research foundation, ensure you're addressing issues that truly matter to your customers.
• Collaboration and Breaking Silos: Foster better communication across teams for more cohesive service offerings.
• Innovation Toolbox: Access a range of techniques that enable quick, affordable, and low-risk innovations.
• Holistic Approach: Review the entire customer journey to ensure every touchpoint is optimized.
• Flexibility: Apply service design in various contexts for broad and versatile solutions.

Who Should Take This Course? 👩‍🎓🧑‍💼

This course is ideal for:

• Recent Graduates looking to enter the field of service design or related roles.
• Junior Service Designers seeking to deepen their expertise.
• Senior Service Designers aiming to refine their skills and knowledge.
• All professionals who actively work in service design and wish to formalize their methodologies.

What You'll Get Access To 🤝

• Course Slides: Keep the learning going with materials you can refer back to anytime.
• Hands-On Assignments: Dive into practical exercises that make theoretical concepts tangible.
• Handouts and Templates: Equip yourself with useful tools for your service design endeavors.
• Expert Access: Have direct access to the instructor, Thibault Dubois, for guidance and support.

Course Participant Testimonials 💬

“The course content is authoritative, rigorous, comprehensive and accessible. The delivery is professional, well-paced and easy to listen to. The presentation is personable, and the learning is scaffolded with no cognitive overload.” – Will

“This is an interesting, no-nonsense course that fully meets my expectations. The quality of content and instruction is top-notch.” – Eva

Your Journey into Service Design 🌟

Are you ready to transform the customer experience in a way that's both impactful and sustainable? This Service Design Masterclass is your gateway to mastering key fundamentals and techniques. Join us and elevate your service design skills to new heights! 🚀

Enroll now and start your journey into the world of Service Design with confidence and a comprehensive toolkit at your fingertips. Let's create experiences that not only meet customer expectations but exceed them, setting a new standard for service excellence. 💼✨