Sales and Selling with Emotional Intelligence
Why take this course?
🌟 Course Title: Sales and Selling with Emotional Intelligence
Mastering Sales and Selling Skills | The Art of Persuasion with Emotional Intelligence | Enhancing Customer Experience
Why Emotional Intelligence in Sales?
👀 Did You Know? According to the Corporate Executive Board (CEB), a staggering 53% of customer loyalty can be attributed to the behaviors salespeople exhibit during the selling process. This is not about the product, company, or service—it's about how we interact with our customers!
📈 Harvard Business Review further emphasizes this point, noting that 37% of salespeople are consistently effective, while some of the behaviors of the remaining 63% actually drove down performance. This highlights the critical importance of emotional intelligence in sales.
🤖 Daniel Goleman's research reveals a fascinating insight: top-performing salespeople are 12 times more productive than average performers. A significant portion of this productivity gap—about one third—can be attributed to emotional intelligence.
The Power of Emotional Intelligence in Sales
🔍 Understanding Emotions is key to mastering sales. It allows us to empathize with our customers, ask more insightful questions, propose better solutions, and handle objections with finesse.
🤝 High emotional intelligence (EQ) salespeople are adept at reading and adjusting their emotions to align with the customer's needs and the situational context. This ensures that customers feel valued and confident in engaging with the salesperson.
The Impact of Emotional Intelligence on Sales Performance
💼 L'Oréal's Success Story: Sales professionals at L'Oréal who were hired based on their emotional intelligence outperformed their peers by over $90,000 in their first year alone. This underscores the significant impact that EQ can have on sales performance.
🤝 Emotional intelligence is not just about reading emotions; it's about building genuine connections, navigating objections, and fostering long-term loyalty. It's the cornerstone of successful selling today.
Course Overview: Sales and Selling with Emotional Intelligence
🎓 This course is a deep dive into the application of emotional intelligence in the sales process. It covers everything from initial engagement to post-sales follow-up, ensuring you can apply EQ principles at every stage of the sale.
✍️ You will learn how to:
- Recognize and value emotional intelligence in selling.
- Analyze your sales attitude and its impact on success.
- Identify the emotions that fuel the selling process.
- Articulate your unique selling proposition (USP) from an EQ perspective.
- Master needs-based selling techniques.
- Confidently handle objections using emotionally intelligent strategies.
- Understand the four social interaction styles and tailor your approach for optimal success.
- Become a trusted advisor to your customers, solving their problems with empathy and insight.
Course Features:
📑 Online PDFs: Completely online and accessible, adhering to Section 508 / ADA Accessibility standards.
🎬 High-Definition Videos: All videos are recorded in crystal-clear 1080p and come with grammatically correct English captions for your convenience.
📆 Updated Content: The course content is continually refined and updated to ensure you receive the most current and relevant information in the field of sales and emotional intelligence.
Enhance Your Sales Skills Today!
🎯 Elevate your sales game by integrating emotional intelligence into your strategy. With our comprehensive course, you'll learn how to connect with customers on a deeper level, understand their needs, and close sales with confidence and authenticity.
Join us and become a sales professional who not only meets but exceeds expectations through the power of emotional intelligence!
Course updated - January 2024
We're committed to your growth and success. Your feedback is essential for us to keep improving this course and ensuring it aligns with the dynamic world of sales and emotional intelligence. Let's grow together! 🚀
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