Mastering Sales and Selling Skills | The Art of Persuasion with Emotional Intelligence | Enhancing Customer Experience
InstructorRobin Hills
The course provides a structured approach to identifying and selling to four distinct social interaction styles through repeated contextual examples.
Instruction covers specific emotional drivers like altruism, envy, and shame to help navigate customer motivations.
Activity booklets are integrated into the curriculum to facilitate self-assessment and skill development.
Some signals suggest the format relies heavily on lectures, which may lack sufficient interactive prompts to maintain engagement.
Learner feedback indicates that visual materials can be unengaging and the audio delivery may feel monotone.
The content aligns well with the target audience of sales professionals and beginners.