Get Certified as a Salesforce Service Cloud Consultant and Implement the Lightning Service Console and Build Survey App
InstructorMike WheelerThe curriculum provides specific technical coverage of Omni-Channel routing, including service channels, presence statuses, and permission sets.
Instruction incorporates Trailhead units as practice activities alongside video lectures to reinforce key knowledge areas.
Free
Free
Learner signals from 2022 suggest a heavy reliance on the Salesforce Classic interface, which may conflict with current exam focuses on Lightning Experience. This signal predates the displayed course update; the update may have addressed it, but the update label does not prove that it was corrected.
One signal from late 2024 indicates that some mentioned Trailhead links may no longer be active, suggesting a need for content verification. The displayed update date does not prove these specific issues have been corrected.
The curriculum aligns with the goal of Service Cloud certification, provided learners meet the prerequisite of Salesforce Administration knowledge.