Salesforce Service Cloud Consultant Certification Course
What you will learn
All of the core concepts you need to understand in order to pass the Salesforce Service Cloud Consultant Certification Exam
Implement Salesforce Knowledge
Implement Lightning Service Console
Implement Live Agent
Implement Multiple Support Processes to Support Multiple Interaction Channels
Track Service Center Metrics and KPIs
Build Custom Service Apps
Course Gallery
Charts
Comidoc Review
Our Verdict
While Mike Wheeler's Salesforce Service Cloud Consultant Certification Course initially appears promising, it falls short in several key areas that may impact a student's success. This course's strengths rely on the instructor's ability to teach important concepts clearly and concisely; however, students must be wary of the significant challenges posed by outdated information. A plethora of Classic-based setup materials are presented, but these do not align with the current Lightning focused exam. Moreover, some links within course content are broken or lead users to obsolete articles, making it difficult for students to confirm their understanding. Time is wasted on excessive discussions and repetition that detracts from essential exam preparation. While individual sections receive positive feedback, we cannot overlook these considerable drawbacks when considering certification readiness.
What We Liked
- Instructor is praised for teaching skills 'very well' and being 'a good teacher', making the course 'fantastic' and enabling students to 'grabbed lots of knowledge'
- Some found the course content 'good' with 'overall understanding of service cloud' improved, especially in sections like Service Console and Knowledge Management
- Students appreciated the 'comprehensive' and 'detailed' information provided
Potential Drawbacks
- Course is 'very outdated', focusing on Classic setup rather than new Lightning features; this discrepancy causes confusion, especially as the exam focuses on Lightning
- Materials contain numerous 'outdated info' and broken links for resources, creating a frustrating experience since students are unable to verify some of the provided information and perform necessary tasks
- The course is deemed 'not bad', but overly long and filled with irrelevant discussions and repetitive commentary