Complete Guide to Agentforce, AgentScript & Prompt Templates | Fully Updated for 2026 | Prepare for your Specialist Exam
InstructorSalesforce Developer
Free
The curriculum provides depth in building custom actions using Apex classes and integrating them with Prompt Templates and Lightning Web Components.
Instruction covers the full lifecycle of agent reasoning, including planning, execution phases, and the use of context variables.
Editorial course preview
These 4 complementary views highlight concrete, legible examples from the course presentation.
This view displays the Agentforce Builder interface with YAML configuration code defining variables and topic selectors for a Hotel Agent.
This diagram illustrates the workflow of Salesforce Agentforce, showing how agents process triggers by sending context to an LLM, clarifying intent, selecting topics, and executing actions.
This screenshot displays the Salesforce Prompt Template Workspace interface, highlighting the configuration of an Einstein Search dynamic retriever with input query parameters.
This interface shows an active customer messaging session within the Salesforce Service Console, highlighting real-time agent interactions and case management.
Effective comprehension requires a prerequisite understanding of Salesforce Apex and code-based development. One signal from a review dated before the most recent update suggests that the transition from broad concepts to complex code can be difficult to follow, potentially due to narration style; however, the current update label does not prove this has been corrected.
One signal from a review dated before the most recent update suggests that the transition from broad concepts to complex code can be difficult to follow, potentially due to narration style; however, the current update label does not prove this has been corrected.
Alignment exists for developers, but the difficulty of the technical transition poses a challenge for non-coders. A pre-update signal noted that the complexity of code snippets can be difficult to follow; the current update label does not prove this has been addressed.