Relationship Management - Overview

🎓 Course Title: Relationship Management - Overview

👩‍⚕️ Course Instructor: Jon Baxter

Course Headline: Master the Art of Relationship Management

Understand how to adopt the role of relationship management and see what successful Relationship Management looks like. This course is your gateway into a world where interpersonal skills are not just an asset but a fundamental tool for professional success. Dive into the intricacies of communication, empathy, and authenticity that form the backbone of effective relationship management.

Course Description:

Relationship Management Overview

For anyone who needs to interact with people to get the job done, Relationship Management is a core skill. Whether you're in sales, customer service, leadership, or any role that requires collaboration and communication, understanding and mastering relationship management can revolutionize your approach to work and interactions. Different approaches, values, ways of communicating, empathy, ego, and authenticity are all important considerations, yet in the bustle of our daily lives, we either forget, rely on our innate stock of skills because they have worked in the past, or muddle through. We could get the job done far quicker, but we need to break the code of Relationship Management to do so.

Course Overview:

This course is an overview of Relationship Management and serves as a foundational step into our comprehensive series of courses that utilize the "VITAR" framework. The Overview includes:

• Fundamentals: Laying the groundwork for understanding what Relationship Management truly entails.
• Engagement Approach: Learning how to approach relationships with the right mindset and strategy.
• Contact Strategies: Identifying the most effective ways to initiate, maintain, and close communication channels.
• Symptoms, Expectations And Perspectives: Recognizing and managing the various factors that influence our interactions.

Benefits of applying the VITAR Framework for Relationship Management:

Become a Trusted Advisor

• Move away from taking orders to being called for advice.
• Recognize the fundamental principles behind trust.
• Check-in with your influencing behaviours.
• Understand and practice "soft skills" of persuasion and influence.

Enable Clearer Communications.

• Manage expectations consistently.
• Adjust your style of engagement to better suit your audience.
• Start with your audience's challenges in mind.

Early and Senior Engagement

• Access decision-makers earlier in developing ideas based on trust and credibility.
• Inspire confidence when dealing with senior stakeholders.

Gain Role Clarity

• Best practices for enabling relationship management.
• Clarify a colleague's contribution to the team.
• Hold people accountable for their roles within the organization.

By the end of this course, you will have a clear understanding of how to navigate and nurture relationships effectively. You'll learn how to position yourself as a trusted advisor, communicate more clearly, engage with early and senior stakeholders, and gain role clarity within your team or organization. The VITAR framework is the key that unlocks the potential for powerful and productive relationships, both personally and professionally. 🗝️

Enroll now to start your journey towards becoming a relationship management expert! 🚀👩‍💼🤝