Redesign and manage call center

Meet new customer expectations? We need to change from product centric to customer centric operations
3.82 (14 reviews)
Udemy
platform
English
language
Management
category
Tayfun Türkalp
instructor
Redesign and manage call center
30
students
1 hour
content
Jan 2025
last update
$13.99
regular price

What you will learn

Redesign call center according changing customer expectations, manage call center (contact center)

Increase customer satisfaction, and decrease cost of operation by call centers

How to increase first call resolution, and average handling time.

How to increase call center effieceny

Course Gallery

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Redesign and manage call center – Screenshot 4
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Related Topics

4126512
udemy ID
16/06/2021
course created date
13/07/2021
course indexed date
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course submited by