Customer Success | How to Put Your Customers First

Succeeding in The Age of Me

4.59 (4718 reviews)

Udemy

platform

English

language

Operations

What you will learn

The objective of this course is to help equip you with principles and frameworks to confront the new market reality that customers are in charge. Upon course completion, you begin to see current and future customers in an entirely new light. This will help your companies succeed and your career flourish.

Course Gallery

Customer Success | How to Put Your Customers First – Screenshot 1 — Screenshot 1 – Customer Success | How to Put Your Customers First

Customer Success | How to Put Your Customers First – Screenshot 2 — Screenshot 2 – Customer Success | How to Put Your Customers First

Customer Success | How to Put Your Customers First – Screenshot 3 — Screenshot 3 – Customer Success | How to Put Your Customers First

Customer Success | How to Put Your Customers First – Screenshot 4 — Screenshot 4 – Customer Success | How to Put Your Customers First

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Comidoc Review

Our Verdict

Customer Success | How to Put Your Customers First offers a refreshing approach to enhancing your customer service skills with its wealth of real-life examples and actionable insights. Although audio inconsistencies slightly mar the overall experience, they do not detract significantly from the course's potential impact on learners seeking to improve their customer relationships. Empowered by a strong focus on trust-building and simplification principles, this course is an invaluable resource for any professional determined to elevate their service game.

What We Liked

Comprehensive coverage of customer success principles with real-life examples from various industries
Actionable insights on simplifying processes, building trust, and resolving customer issues effectively
High-quality content delivery emphasizing the importance of customer centricity in business strategy
Gained awareness for delivering excellent service to both internal and external customers

Potential Drawbacks

Inconsistent audio quality affecting a few course sections; however, this does not significantly impair learning
Low volume level on some videos compared to others, requiring adjustments in sound settings
Minor discrepancies between the audio and closed captioning affecting a limited number of instances
Lack (to a certain extent) of explicit guidance on implementing customer-first strategies