Power of Customer Support Department
The Foundation Course by The Customer Support School
4.46 (141 reviews)
2 264
students
1.5 hours
content
Sep 2020
last update
FREE
regular price
What you will learn
Existing & New Support Employees will learn about the various Career option available in the Customer Support Department right from joining as a Customer Support Agent to the level of Customer Support Manager/Customer Support Director
Employees will learn how they become Voice of the Customer for the Organization
Organization will learn about the Mission & Vision of the Customer Support Department
Employees & Organization will learn the various Stages of Customer Support Department
Employees & Organization will learn how Agent Interactions impacts Customer Lifetime value
Employees will learn the skill set required to make a powerful interaction
Organizations will learn why the Customer Support Department is not a COST center instead it is a VALUE Center and invest in Customer Support Training & technologies to provide an Exceptional & Quality service to their clients
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2785208
udemy ID
29/01/2020
course created date
08/08/2020
course indexed date
Angelcrc Seven
course submited by